Suspended Account Recovery

[sonurust]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Profile

Body

Hi GitHub Community,

I'm posting from another account because my main GitHub account is inaccessible and I cannot sign in.

Main GitHub username: skbhati199

I previously contacted GitHub Support regarding my account, which appears to have been disabled, restricted, or is otherwise inaccessible. At the moment, I am unable to access GitHub services, manage my account, or make payments. This has also prevented me from using GitHub for my development work and ongoing projects.

Because I cannot access my main account, I'm also unable to check the status of my support request through the Support Portal.

I understand that the GitHub Community cannot resolve account-specific issues or expedite support requests. I'm simply asking whether there is any way to confirm that my request has reached the appropriate support team and is in the correct queue for review.

I'm happy to provide any additional information, identity verification, or complete any remediation steps required by GitHub Support to restore access to my account.

GitHub Username: skbhati199
GitHub Profile: https://github.com/skbhati199
Email: [skbhati199@gmail.com](mailto:skbhati199@gmail.com)

Thank you for your time and assistance.

[kartik99917]

I’m in a very similar situation and completely understand how frustrating this is.

My GitHub account also became inaccessible without any clear explanation. I can no longer sign in, access my repositories, manage my projects, or use GitHub services that I rely on daily. I’ve already submitted a support request and completed all the recommended troubleshooting steps, but I’m still waiting for a response.

Here’s what I’ve already tried:

• Submitted an appeal through GitHub Support.
• Verified that I’m using the correct email address and username.
• Attempted password resets multiple times.
• Checked my email (including spam) for any messages from GitHub.
• Tried signing in from different browsers, devices, and networks.
• Cleared browser cache and cookies.
• Verified that there are no issues with my 2FA or recovery methods.
• Waited several days hoping the restriction would be lifted automatically.

Unfortunately, none of these steps have restored access to my account. Since the account is suspended/inaccessible, it’s also difficult to track the status of the support request or continue work on active repositories.

I hope GitHub Support can prioritize these cases, as losing access to a development account can significantly disrupt ongoing work. If anyone has recently gone through the same experience and successfully recovered their account, I’d appreciate hearing how long the process took and whether there were any additional steps that helped.

Wishing you the best—I hope both of our accounts are restored soon.